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[Thuận An - Bình Dương] IT Helpdesk (Contractor)

FrieslandCampina Vietnam

Floor 23, Sonatus Building, 15 Le Thanh Ton, District 1, HCMC

Ngày đăng: 01-09-2020

  • Kinh nghiệm

    1 - 2 Năm

  • Cấp bậc

    Nhân viên

  • Lương

    Cạnh tranh

Mô tả Công việc

Principle Accountabilities

- The Local User Support Officer is responsible for:

· Onsite Support Workpalce Services.

· SmartHands Support

· Responsible for execution of the local IT tasks

· Responsible for administrative management and execution of local processes for Asset, License and software as extension to Local Service Delivery Manager.

Reporting Relationship

· Reporting to Local Service Delivery Manager.

· No subordinates.

Job Responsibilities

· Primary tasks:

· 1st level Onsite support of end-users in using the IT processes and/or products

· Update Asset Management System and CMDB

· Reinstall/replace workplace device for users

· Arrange new device for new joinner/follow up with Servicedesk/HR for new account for new joiner

· Motivate users to use FrieslandCampina Servicedesk tool (ServiceNow)

· Management and operational support of local IT-systems and services under responsibility of internal/external delivery teams

· Responsible for physical access management to the Server room

· On request visual check of IT infrastructure on site (lights on check/normal state check/hands and eyes onsite)

· Tape management changes for backup and restore purposes

· Patching of LAN/Telephony equipment

· Receive IT assets sent by post or delivered by courier

· Relationship management- and support of Local IT contacts / key users

· Guidance and support of user departments in using the correct processes and procedures for IT requests/incidents/questions

· Contact person for internal/external IT providers in case of on-site activities (scheduling of activities onsite)

· Contact person for internal/external IT providers in case of remote activities with impact on availability of services for this site (scheduling of activities remote)

· Guidance of employees of external IT suppliers on site

· Translation of communication from English to local language and vice versa

· Secondary tasks:

· Adopt with routine checklist.

· Second-level support for coordinating Incident Management activities.

· Management and coordination of defined internal (standard) changes

· Coordination of change execution by external parties

· Other change requests for services managed by internal delivery

· Corporate within IT team to execute / test activities before/after changes within local or corporate infrastructure

· Documentation management and period reports for the in scope responsibilities and tasks

· Do ad-hoc task assigned from lT Service Delivery Manager.

Yêu Cầu Công Việc

Discuss on the Interview. 

Thông tin khác

  • Bằng cấp: Đại học
  • Độ tuổi: Không giới hạn tuổi
  • Hình thức: Nghề tự do

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FrieslandCampina Vietnam

About FrieslandCampina & Our love of milk:

The story of FrieslandCampina and our relationship with milk began in 1871. This was the year farmers decided to join forces in local cooperative dairy factories. By doing so, they could strengthen their market position and ensure sales of their milk. Today, FrieslandCampina is one of the world’s largest dairy companies. 

FrieslandCampina supplies consumer products, such as milk, yogurt, cheese, infant nutrition and desserts, products for the professional market, such as cream and butter products, ingredients and semi-finished products for producers of infant nutrition, the food industry and the pharmaceutical sector. We have branches in 36 countries, export to more than one hundrend countries worldwide and employ some 23,816 people.

Our Purpose, Our Plan

The purpose of FrieslandCampina is nourishing by nature. In everything we do, we strive to provide better nutrition for the world and good living for our farmers, now and for generations to come. This is our guiding compass and the foundation of our strategy.

FrieslandCampina and sustainability:

Providing good nutrition for the world comes with challenges for us and for our farmers. For instance, how can our farmers ensure that they produce milk in a way that is good for the planet itself? We are working hard to reach agreements and achieve our goals regarding sustainability.


Floor 23, Sonatus Building, 15 Le Thanh Ton, District 1, HCMC

Qui mô công ty: 1000 - 2000

Người liên hệ: Ms. Thy Anh

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