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Technical Support Engineer (IT Job) (Fintech) Ho Chi Minh City, Vietnam

Monroe Consulting Group Vietnam

HD Bank Tower, Floor 6, 25Bis Nguyen Thi Minh St., Ben Nghe ward, D1, HCMC, Vietnam

Ngày đăng: 20-03-2019

  • Kinh nghiệm

    5 - 8 Năm

  • Cấp bậc

    Nhân viên

  • Lương

    Cạnh tranh

Mô tả Công việc

Company Profile:

Executive recruitment company Monroe Consulting Group Vietnam is recruiting on behalf of well-known multinational financial technology (fintech) company. Our highly respected client is looking for an information technology (IT) professional for the job of Technical Support Engineer. The job is based in Ho Chi Minh City, Vietnam.

Job Summary:

Our respected client is building a FinTech platform. The Technical Support Engineer will be in-charge of delivering the best support to the company’s customers.

Job benefits:

• Premium healthcare package;

• 13th month salary, annual salary review;

• 2 -4 months’ salary bonus based on performance

• Travelling opportunities

• Working in young, friendly and dynamic team in an international and professional working environment with English communication

• Performance review twice a year;

• Happy hour, team lunch, team building, company trip;

• 15 days full paid leave per year, 5 days admin leave, 8 days sick leave.

Job Responsibilities:

• Monitoring the payment systems and make a quick response to online incidents, and coordinate and drive teams to resolve incidents in a timely manner.

• Quickly and accurately assessing the impact of an outrage of a major system or application, and then drive to resolve and conclude the issues.

• Building up and optimize the tools/functions to improve monitoring effectiveness and efficiency.

• Implementing data analytics to conduct deep investigation and analysis of issues and propose solutions according to the analysis findings.

• Providing insights from Operation and Support perspective when integrating new channels to company’s system.

• Answering escalated inquiries of specific transactions.

• Reviewing and preparing documentation for team training or learning.

• Ad-hoc works assigned by the Team Leader.

Yêu Cầu Công Việc

• 3+ years of experience in Software Development or debugging/troubleshooting or System Administration.

• Strong knowledge and skills in SQL, Computer Networking, Database, as well as Programming.

• Familiar with frequently used Linux/Unix commands.

• Exceptional communication skills in English and the ability to communicate effectively with business and technical teams.

• Able to work under pressure and take the 24*7 emergency on-call.

• Accept the international business travel requirements;

• Operation experience in sectors of banking or payment institutions is a plus.

• Knowledge and experience in data analytics and visualization is a plus.

• Experience in JavaScript is a plus

Thông tin khác

  • Bằng cấp: Đại học
  • Độ tuổi: Không giới hạn tuổi
  • Hình thức: Nhân viên chính thức

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Monroe Consulting Group Vietnam

Monroe Consulting Group first started offering executive search (headhunting) services in Ho Chi Minh City, Vietnam, in 2017. Although a recent addition to Vietnam the company has been established in the region for over a decade. From Monroe’s headquarters in Ho Chi Minh City, the Company’s specialist executive search teams track the best talent in the market in the consumer goods, health, industrial, professional and technology industries. Vietnam boasts one of Southeast Asia's most vibrant economies, the fruit of decades of industrial growth and political stability. Vietnam has a growing middle class and the 5th biggest economy in Southeast Asia, with steady GDP growth of between 5.5 and 6.5 percent in recent times. Vietnamese employers are facing a candidate shortage for experienced professionals. The premium on highly skilled professionals means that having a well-connected executive search (headhunting) partner is essential. Monroe’s ability to complement its database search techniques with advanced levels of executive search (headhunting) means Monroe is well placed to deliver a full 360° service that offers both clients and candidates an in-depth and particularly well-rounded recruitment service. With its deep understanding and wide business networks in Ho Chi Minh and Vietnam, Monroe Consulting Group is well positioned to deliver the best talent to its clients.

HD Bank Tower, Floor 6, 25Bis Nguyen Thi Minh St., Ben Nghe ward, D1, HCMC, Vietnam

Người liên hệ: Ms. An

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