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[SONY - QUẬN 1] - IT SUPPORT - CUSTOMER SERVICE DEPT.

Talentnet Corporation

6th floor, Star Building, 33 Mac Dinh Chi St., District 1, Ho Chi Minh city, Vietnam

Ngày đăng: 10-09-2020

  • Kinh nghiệm

    1 Năm

  • Cấp bậc

    Nhân viên

  • Lương

Mô tả Công việc

1. Support Content Management (Cav, Mobile Product)

- Validate support content when received email from Global Service.

- Checking and update published content when receiving feedback from Call Center.

- Cooperate with Call Center, Logistic to create local contents: local frequently asked questions, product manual.

- Monitor and escalate issues to Customer Service Support, Marketing team.

- Monthly report.

2. SMS system control and support

- Ensure maintain and control all services on SMS system always working 24/7.

- Cooperate with related Depts and vendor, Tel co to solve issues: web services, connectivity.

- Develop system and Improve security to adapt IS requirements.

- Collect requirement information from Marketing team, Depts and work with vendor to set up related SMS projects.

- Monitoring, escalate and report for any issue.

3. Support Website Management (Cav, Mobile Product) Web System: Nexim, Postman, Efm

- Manage and control online service on support website: Contac Us, HS booking, Check warranty.

- Manage functions, online service on website.

- Checking/fixing image, link, navigation.

- Monitor and escalate issues to Customer Service Support, Marketing team.

- Cooperate with Call Center, SN team and IS to develop web tool.

- Doing monthly reports.

4.SBS app (system: Postman)

- Review contents and check with Call Center to post hot new, hot topic to app.

- Planning and coordinate with other depts to run more promotion to increase SBS users.

- Collect promotions from Marketing team, sale team to post notifications.

- Monitor and escalate issues to Customer Service Support, Marketing team.

- Chatbot (system: Digibot).

- Ensure Chatbot working fine on website, base on flows, scenarios.

- Work with Customer Service Support to develop new intents, flow for digital image.

- Work with Call Center to update contents, local frequently asked questions base on customer issues.

- Analysis data, customer feedback to improve flow, scenarios, content.

Yêu Cầu Công Việc

- Education: Bachelor's degree in IT or relevant.

- English: Able to communicate in business level.

- Experience in at least 1 year in equivalent position.

- Proficiency in IT, webmaster, network, system control, Microsoft Office.

- Take initiative, creative, remains calm under pressure.

Thông tin khác

  • Bằng cấp: Cao đẳng
  • Độ tuổi: 22 - 29
  • Hình thức: Nhân viên chính thức

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Talentnet Corporation

Since it was formed in late 2007 from the Human Resource Services team of PricewaterhouseCoopers, Talentnet has grown significantly to become a well-respected and professional strategic human resources consulting firm. With nearly 100 staff in offices in Ho Chi Minh City and Hanoi, and plans to grow further in 2013, the corporation is now a market leader in Vietnam. We work with a wide range of businesses, including multi - national, joint venture companies and joint-stock companies, large Vietnamese corporations.....

6th floor, Star Building, 33 Mac Dinh Chi St., District 1, Ho Chi Minh city, Vietnam

Người liên hệ: HR Dept

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