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Senior Data Analytics

CÔNG TY CỔ PHẦN CÔNG NGHỆ HARAVAN

Tầng 4 tòa nhà Flemington, 182 Lê Đại Hành, Phường 15, Quận 11

Ngày đăng: 21-05-2019

  • Kinh nghiệm

    1 - 3 Năm

  • Cấp bậc

    Nhân viên

  • Lương

Mô tả Công việc

OVERVIEW

  • This position is part of the Innovation/Digital Transformation team, a high-performance group chartered with delivering a beautifully simple analytics foundation and service that allows Haravan to scale to a $1 Billion and beyond. Our team focuses on building and maintaining a data platform, easy-to-consume curated datasets, and the muscle to deliver insights for the entire company to make data-driven decisions.
  • The Senior Data Analyst is responsible for supporting our business partners in the GTM organization with providing analytics and insights that measure the health of our customers. This role includes performing analyses and building solutions that help teams such as Retention Marketing and Customer Success understand what types of customers are at high risk of churning or Sales and Growth Marketing understand what types of customers have high likelihood of upgrading to a higher plan. Another aspect of this role is ensure that the outputs of existing and future machine learning models built by our data scientists are meaningful and consumable for Sales, Marketing and Success. This includes providing insights to data scientists that informs model building or retraining, validating model outputs, enabling business partners to understand and use model outputs, and providing insights derived from model outputs. Because this role serves as a bridge between data-savvy and customer-savvy teams, the qualified candidate must be capable of speaking both languages and facilitating partnership across groups with varied priorities.

RESPONSIBILITIES:

  • Deliver insights, tools and solutions that ensures that Marketing, Sales and Success are targeting and reaching out to the right customers
  • Analyze customer data from product warehouses, Success programs, Support, and Sales ops, and, in partnership with customer-savvy business leaders and their teams, identify the signals of health and the current deficiencies
  • Design, build, and manage the necessary reports and dashboards to deliver the customer success and marketing teams with the data they need to consume model output
  • Broker data discussions across different business units, where each may have a different set of signals and/or visions of customer health. Work always to find the simplest solution that will serve customers the best, and be willing to set aside perfection when it doesn’t best serve us
  • Support GTM business teams with ad-hoc data delving that will substantiate or disprove health-related hunches, and create work-lists of at-risk customers to drive high-urgency solutions
  • Use customer data, cross-referenced against customer success programs, to identify whether (and how much) our models are properly classifying our customers. Queue-up data to both celebrate our success, and learn from our gaps and deficiencies
  • Track, prioritize, and project manage any additional reporting/data based projects

Yêu Cầu Công Việc

  • BS/BA or equivalent in a quantitative field e.g., math, statistics, engineering, economics, finance, computer science
  • MINIMUM of 1+ years experience in Business/Operations/Product Analytics
  • Advanced SQL skills. Familiar with BigQuery and data visualization tools
  • Previous experience in Sales Operations, Marketing Operations, Customer Success/Customer Operations preferred (within software/SaaS industry a plus)
  • Self-motivated and driven by the purpose outlined above. Eager to be a leader at Haravan in understanding what customer health means, and willing to go deep and learn from co-workers and other CX companies about this aspect of the industry
  • Demonstrated ability to produce on-time and quality data deliverables, with special skill for visualization and/or process design that enables the recipient to achieve their business objective quickly (and enjoyably!)
  • Well-established personal processes to handle multiple requests from varied stakeholders, in a way that maintains clear priority, adjusts when needed, and is always helpful and pleasant
  • Strong communication skills, both written and oral, and an ability to listen and understand root needs across many different business units, each with their own perspectives on our customer experience
  • A seeker of insight, who is driven to use data that, presented in the right way at the right time, allows Haravan to take action and radically improve the experience of our customers
  • A proficient data visualizer and empathetic listener, who can design solutions (e.g. reports, dashboards) that significantly improve business in spite of the inevitable issues with data availability, format, quality, source, etc.
  • Deeply passionate about customer health; shares our urgency to find those who aren’t getting as much out of Haravan or are obscured from us, and tee-them-up in a way that enables the rest of the company to help drive business and technical value. Using data to do this over and over at scale for a demonstrable impact
  • Interested in building advanced data skills, particularly in machine-learning and big-data

Thông tin khác

  • Bằng cấp: Đại học
  • Độ tuổi: Không giới hạn tuổi
  • Hình thức: Nhân viên chính thức

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CÔNG TY CỔ PHẦN CÔNG NGHỆ HARAVAN

HARAVAN là công ty có tốc độ phát triển nhanh nhất trong lĩnh vực thương mại điện tử, được Facebook chọn là đối tác Việt Nam duy nhất trong việc phát triển kinh doanh nền tảng Facebook Messenger và là 1 trong 2 công ty khởi nghiệp tại Việt Nam được Google lựa chọn tham gia chương trình Launchpad Accelerator (Bệ Phóng Tài Năng). Chuyên cung cấp các giải pháp bán hàng Online và Offline cho doanh nghiệp và thiết kế Website. Tự tin là người bạn đồng hành cùng các Start up đình đám trong thời gian vừa qua như: Juno, aothun.vn, The Coffee House,....

Thông tin liên hệ:

Website: http://careers.haravan.com

Facebook: https://www.facebook.com/haravan.careers

Tầng 4 tòa nhà Flemington, 182 Lê Đại Hành, Phường 15, Quận 11

https://careers.haravan.com

Qui mô công ty: 100-499

Người liên hệ: Phòng Nhân Sự - Công ty Cổ phần Công nghệ Haravan

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