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Production Support Engineer/ Application Support Engineer

ShelbyGlobal Vietnam Company Limited

402 room, 793/49, Tran Xuan Soan, Tan Hung, Quan 7, Ho Chi Minh City

Ngày đăng: 05-02-2020

  • Kinh nghiệm

    1 - 8 Năm

  • Cấp bậc

    Nhân viên

  • Lương

Mô tả Công việc

Job Summary:

In this role, production support engineer would handle technical requests filed by end users of a company’s product or system. Their primary responsibility is troubleshooting and resolving errors and throughout their work they must constantly log details for later reports and to provide customers with updates. They will also assist by contributing to product development and improving processes

Work location – Coca Cola work space, HCMC.

Role – Consultant role (candidate should take care of tax part)

Designation – Production support engineer, L2 (Designation can be worked out)


· Provide level L2/L3 support for production environment with rotational-on call responsibilities

· Troubleshooting mobile applications, SFDC backend systems and SQL Server

· Developing stored procedures and SFDC Configuration and deployment

· Production support engineers must act quickly to analyse the available data and find the root cause of any issue/requirement that arises

· Engineer will develop a solution themselves or pass the problem on to other engineering team members, all the while providing users with progress updates

Yêu Cầu Công Việc

Job Qualifications and Requirements:

·         A Bachelor's degree with major or minor in Computer Science, Software Engineering or a related field

·         4+ years of experience in production environment

·         A successful production support engineers excel at resolving problems encountered with great attention to detail, whether these require only quick fixes or major collaborative efforts across various departments

·         Strong experience in production or support environment using XML schema and MS-SQL

·         He should be good in technical concepts, data analysis and knowledge on SFDC would be an added advantage

·         Customer service good communications skills to interact with internal and external stakeholders

·         Software development/programming background would be good

·         Strong analytical/problem solving skills with knowledge of the FMCG/Retail industry

Thông tin khác

  • Độ tuổi: 25 - 40
  • Hình thức: Nhân viên chính thức, Nghề tự do

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ShelbyGlobal Vietnam Company Limited

Who We Are Shelby Management Solution is a unique, inspirational and consistent Human Resource Consulting firm founded in 2012, and headquartered at Bangalore. Our aim is to provide exceptional talents with a solid ethics and competency to think creatively and shape up their career. Our prime role is to act as a catalyst in bringing qualified job seekers and dignified job providers together. To provide unparalleled quality of services for companies to create a competitive edge in the market place is what we strive at. MISSION: "The What" To add value to Organizations and People VISION: "The Why" Inspire and enable best in class organizational development through people capital

402 room, 793/49, Tran Xuan Soan, Tan Hung, Quan 7, Ho Chi Minh City

Qui mô công ty: 25-99

Người liên hệ: Ms. Sushmitha

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