Chào bạn,

Đăng nhập xem việc làm phù hợp

IT Support Analyst

40HRS HR Consulting (Công ty Cổ Phần 40 Giờ)

4B Nguyễn Văn Cừ. Phường Cầu Kho, Quận 1, TPHCM

Ngày đăng: 11-11-2020

  • Kinh nghiệm

    3 - 4 Năm

  • Cấp bậc

    Nhân viên

  • Lương

    Cạnh tranh

Mô tả Công việc

  • For this specific role, you will be a member of the Service Desk team to handle the Level 1 service management (networking, end-user/workplace engineering services knowledge desirable) using our toolsets such as PagerDuty, Jira, Jira Service Desk, and/or similar Software Asset Management platforms). The Standard Operating Processes, support playbooks, and other ITIL processes will be co-developed in close collaboration with the client.
  • We are seeking an experienced DevOps/IT Support Analyst (24/7) for the Service Operations team and a highly motivated leader who brings a wealth of ITIL Service Management experience and a passion for growing new teams
  • The successful candidate of DevOps/IT Support Analyst will join our Service Management team in Vietnam supporting the SRE (24x7) and other key service management processes for our key Digital Bank client.

Yêu Cầu Công Việc

  • 3+ years proved experience of DevOps/IT Support in the Service Management and/or Operation teams
  • Excellent command of English and good communication in Vietnamese when working with cross-functional teams.
  • Following the Operations playbooks to ensure client commitments and SLA s are met, engaging the team culture and work ethic focused on success.
  • Improving the service for the client, through the implementation of best practices and end to end quality approach.
  • Familiar in operations environment of 24x7x365
  • Familiar with the usage of a wide range of toolsets in the cloud environment and third-parties services (Kubernetes/Rancher, Git, etc.), popular Operating Systems (Windows, macOS, Linux) and Android/iOS
  • Familiar with the log analysis and monitoring tools (Grafana, Kibana, etc.)
  • Familiar with databases, concepts of AWS cloud
  • Knowledge of the banking and/or finance sector is an advantage
  • Quick learner with an ambitious and results-driven personality.
  • Work well as part of a team in a fast-paced environment.
  • Commercial experience of continuous delivery, software release, advanced deployment strategies, disposable environments, virtualization.
  • Have a practical, structural mindset and be a quick learner able to adapt to the changes from a fast-growing organization
  • Practical knowledge of agile software development methodologies
  • ITIL process knowledge and Scrum Methodology knowledge
  • IT's degree/certificates or equivalent

Thông tin khác

  • Bằng cấp: Đại học
  • Độ tuổi: Không giới hạn tuổi
  • Hình thức: Nhân viên chính thức

Kỹ năng bạn nên có

Nộp hồ sơ ứng tuyển:

Thông tin liên hệ của bạn

Hồ sơ của bạn

Upload hồ sơ (Chỉ hỗ trợ định dạng *.doc, .*docx, *.pdf và dung lượng < 3 MB)

40HRS HR Consulting (Công ty Cổ Phần 40 Giờ)

40Hrs was founded in San Jose, California in the early 2000. Today we have a team of bright, talented recruiters that give the firm a balance of experience and breadth of in-depth exposure to the various industries in: administration, finance, manufacturing, engineering, logistics, IT, biosciences and other service sectors. We served our customer needs for all levels of workers.

4B Nguyễn Văn Cừ. Phường Cầu Kho, Quận 1, TPHCM

Người liên hệ: 40HRS HCM

Xem thêm việc làm