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IT Supervisor - Giám Sát Bộ Phận IT

InterContinental Phu Quoc Long Beach Resort - Công Ty Cổ Phần Bất Động Sản Syrena Phú Quốc

Tổ 3, Khu phố 7, thị trấn An Thới, huyện Phú Quốc, tỉnh Kiên Giang

Ngày đăng: 22-07-2019

  • Kinh nghiệm

    2 - 4 Năm

  • Cấp bậc

    Trưởng nhóm / Giám sát

  • Lương

    Cạnh tranh

Mô tả Công việc

· As primary contact for servicing the computer hardware you’ll manage and monitor all computer hardware and make systems are installed properly and working efficiently

· Keep up to date with all approved systems and technology including

- Computer Hardware systems and devices including PC LAN technology

- Software operating and utility systems

- Front Office and Accounts Receivable Property Management Systems

- Interfaces to and from Front Office Property Management Systems and other Systems

- Back Office Accounting Systems

- PC and LAN based Office Automation products

- Internal and External Electronic Mail / Facsimile / Scanner software and communication tools

- Point of Sale Systems

- Guest and Administration Voicemail

- Call Accounting

- Cabling

- Hub / Switch Management Systems

- Assist and Support Electronic Door Locking Computer System

- Computer Virus protection

- Hotel IT Security and Firewalls

· Maintain an up-to-date list of all computer hardware and software at hotel

· Monitor the performance of the systems and maintain log book of performance

· Understand all standards and customized features and functions of the Hotel front office system

· Ensure that all computer media saves, and back-ups are completed, documented and stored per specifications

· Maintain uncompromising data and physical security standards

· Control security for computer room and ensures that the computer room fire protection, temperature control, and power requirements meet the security specification as described in the security system

· Administer all user ID’s, passwords, and the most sensitive system utilities, secures all touchy resources and critical libraries under the supervision of the IT Manager/Leader

· Maintain technical and user documentation, systems reports, newsletters and announcements in a neat, orderly and secure fashion

· Follow-up outstanding points from the latest IT audit of his/her hotel under the supervision of IT Manager/Leader

· Notify department heads on current computer related issues, new releases, MIS trends, viruses etc.

· Manage the configuration reports, program files and data files on the computer system(s) to ensure maximum operating efficiency

· Train employees to enable them to take responsibility during the absence of IT colleagues Be primary contact with all computer-related external vendors

· Install and test corporate approved program changes to the hotel computer system(s)

· Provide recommendation and drive results to ensures that hotel has appropriate technology roadmap to meet short-term and long-terms needs

· Ensure all hotel routine maintenance for IT equipment comply with policies and standard

· Conduct and coordinate annual PCI and credit card/data security training for hotel employees based on information security standards

· Ensure all hotel policies and information security comply with standards

· Investigate and report software problems to the vendor, or to the Support Centre

· Identifying colleagues to train user on systems

· Coordinate purchase of program applications or enhancements to meet specific hotel needs only if these applications are not covered by existing standards

· Provide a written monthly progress report to the GM. Director of Finance and Business Support, and Area IT Leader

· Establish documents, test and communicates appropriate disaster recovery emergency procedures to follow when the hotel computer system(s) are inoperable

· Ensure viable solutions are adapted and used for hotel disaster recovery plan and business continuity

· Select suitable Software/Hardware vendors for the hotel

· Collaborate with other departments to ensure all IT related items meets the various Audit requirements

· Ensure all hotels IT Systems are under appropriate maintenance contract and have routine heath check and repair schedule

· Evaluate and assess life cycle of all technology related solutions and assets and provide adequate advice to refresh the hardware/software. Ensure all necessary settings are properly configured on the computing systems, hardware and servers.

· Run routine software/hardware inventory check and report the status to hotel management team

· Inspects the Network performance and redo the network design if necessary to meet the hotel operation needs

· Take preventive measures to foresee, identify and analyse the potential system performance issues

· Ensure all cabling, network diagrams and LSOP are up-to-date

· Ensure hotel management get an accurate fixed asset budget and departmental operating budget that reflects requirements from the expected IT and endorsed by the hotel management team

· Work with department head in the preparation and management of department’s budget which includes:

· Evaluate the vendor proposals and select the best options and vendors that meets the software/hardware needs of the hotels

· Assists in coordinating the preparation of the departmental annual budget

· Assists in monitoring and controlling departmental cost on an ongoing basis to ensure performance against budget

· Assists in the preparation of the hotel strategic plan, goals program, and Departmental Budgets

· Work with HR on resource planning and management needs that includes the following:

· Assist in planning for future staffing needs

· Assist in recruiting in line with company guidelines

· Prepare detailed induction program for new team members

· Assist in maintaining a comprehensive, current and guest focused set of departmental standards and procedures and oversees their implementation

· Ensure training needs analysis of IT team is carried out and training programmes are designed and implemented to meet needs

· Provide input for probation and formal performance appraisal discussions in line with company guidelines

· Coach, counsels and disciplines staff, providing constructive feedback to enhance performance

· Communicate with team and maintains good relations

· Balance the workload of the team to ensure departmental resources are managed effectively

Yêu Cầu Công Việc

·  Diploma or Vocational Certificate in Computer Science or IT or related field

·  4 years’ related experience or with computer set-up and troubleshooting

·  Working knowledge of networks and operating systems and databases

·  Strong analytical and problem-solving skills

·  Knowledge in PCI DSS (Payment Card Industry Data Security Standards)

·  Great communication skills

·  A team player, proactive, responsible, hardworking and able to work under pressure

Thông tin khác

  • Độ tuổi: Không giới hạn tuổi
  • Hình thức: Nhân viên chính thức

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InterContinental Phu Quoc Long Beach Resort - Công Ty Cổ Phần Bất Động Sản Syrena Phú Quốc

InterContinental Phu Quoc Long Beach Resort is ideally located on Bai Truong – one of the most beautiful beaches on Phu Quoc “Pearl Island”. The resort is part of the Phu Quoc Marina complex which includes a waterfront, theme park, sailing club, shopping, restaurants, bars & residences. The resor t features 459 rooms, suites and villas offering an array of elegantly appointed accommodations, 5 restaurants and bars offering a wide range of world class dining options, modern meetings and events facilities with a grand ballroom ideal for themed dinners, gala events and stylish weddings and last but not least, a Harnn Heritage Spa thoughtfully designed to enhance your wellness.

Tổ 3, Khu phố 7, thị trấn An Thới, huyện Phú Quốc, tỉnh Kiên Giang

Qui mô công ty: 100-499

Người liên hệ: Quanh Nguyen

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