IT Services Lead, Telecom Regional Lead

Role Objective
Responsible for the operational execution of Telecom services in a region.
This person's key responsibilities include project fulfillment support of key infrastructure projects (E.G.. Cloud Telephony) and operational escalation point for these services and for telephony related end user support in general. Support and oversight of device and service provisioning (in conjunction with the TEM service and through the support of in-country GTS). This person also ensures adherence to key telecom policies.

Location: Region Based (Would prefer HK, AUS, India, Malaysia)

Core Responsibilities

• Responsible for the operational execution of Telecom services in a region
• In conjunction with the telephony service manager, acts as a key touchpoint with regional and local IT and business in helping to convey strategy, service expectations, relaying services updates
• Liaising with regional IT to ensure site level telephony requirements are documented in an overall pipeline and conveying regional context/differences
• Aides/consults with local GTS in site telephony implementations from initial engagement through financial case development and through deployment (acts as a point of escalation and oversight with RingCentral implementations)
• Oversight of device / service provisioning (in conjunction with the TEM service and through the support of in-country GTS)
• Ensures adherence to key telecom policies (contracting, acceptable use, device eligibility, etc.)
• Telecom end user support, as escalation point
• Escalation point for troubleshooting as a resource to GTS, prioritizing operations in support of our business
• Support of key projects such as Cloud telephony, TEM, vendor consolidation
• Maintains regional/local key telecom supplier relationships
• Track and coordinate regional tasks such as analysing data, acting upon optimization opportunities (rolling up to global tracker)
• Engage with your regional network peer to build awareness by exchanging info on current project, strategy and operational processes and challenges
• Assist in evaluation of new technologies as required

Other Related Activities

• Will also be asked to act as a subject matter expert or lead for the broader global organization in one or more specific areas (Knowledge/experience working with or managing implementation of API’s preferred...)
• Assist focus on service positioning and user adoption taking into account regional considerations (language, business practices, culture etc...)

• Requires 5-7 years of experience in the telecommunications field (PBX, carrier, mobility, network and UCaaS desired as well as strong PC skills)
• Strong knowledge/experience of working with or managemening the implementation of communication API’s.
• Broad working knowledge of various hardware, software and network components prefered
• Stay abreast of new trends in voice, data and video technology
• BA degree preferred
• Excellent communication skills (verbal & written) Requires the ability to clearly communicate technical issues to all levels within the organization
• Must have strong interpersonal skills, including the ability to build and maintain strong relations with clients and other technical staff
• Must be effective in a team environment
• Proven Project management skills; Manage time effectively, detail oriented & ability to multitask
• Travel as required to collaborate with IT partners and project teams (estimate 5-10%)

• Hình thức: Nhân viên chính thức