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IT Infrastructure Executive / IT Infrastructure Lead

ShelbyGlobal Vietnam Company Limited

402 room, 793/49, Tran Xuan Soan, Tan Hung, Quan 7, Ho Chi Minh City

Ngày đăng: 12-02-2020

  • Kinh nghiệm

    2 - 15 Năm

  • Cấp bậc

    Nhân viên

  • Lương

Mô tả Công việc

Two to three (2-3) years’ experience providing IT Infrastructure field support which includes troubleshooting hardware, software, operating system issues and problems and fixing the issues without impacting / violating the hardware warranty or customer security compliance requirements.

Yêu Cầu Công Việc

➢ Hands on experience in installing, troubleshooting and fixing desktops, printers, laptop and other computer peripherals hardware problems.

➢ Experience or ability to follow installation instructions in installation and troubleshooting desktop applications.

➢ Basic knowledge of enterprise LAN and WAN setups and concepts. Ability to perform smart hand activity under instruction based activities at sites.

➢ Ability to lift / move computer equipment weighing up to 50Lbs.

➢ Skilled in desk side support and PC break/fix including basic administration of Windows O/S.

➢ Customer prefers, where commercially practical, that the ‘Subcontractor’ use technicians with an Associate’s Degree in Electronics and CompTIA A+ Certification. Where the Subcontractor is unable to do this, they will ensure and certify that technician’s meet Subcontractor’s own internal required standard. A ‘Client’ specific technician certification program will be introduced during transition.

➢ Experience with Anti-spyware and Anti-virus software.

➢ Some usage Knowledge of TCP/IP networking, DNS, DHCP, VPN, and RDP. ➢ Smart hand support for peripheral and networking hardware, including, but not limited to: monitors, keyboards, mice, printers, fax machines, scanners, routers, wireless routers, switches, firewalls, racks, cabinets, multi-port data termination panels all under ‘Smart Hands’ capability supported by Company. Customer will provide a remote technician with the skillset to provide direction to the technician ➢ Ability to troubleshoot issues with systems and networks using good deductive reasoning skills under ‘Smart Hands’ capability supported by Company. ➢ Good written and oral communications skills with clients and management. Good people skills.

➢ Ability to work with deadlines and complete tasks on-time.

➢ Subcontractor FTE will be aware of ITIL process of Incident, Change, Problem, Service Request and related activities like spare and buffer stock management

➢ Good to have – knowledge in AD for all FTE’s

➢ Good to have – knowledge and experience of supporting tablets for all FTE’s ➢ Good to have – Knowledge and experience on software and OS deployment using tools for all FTE’s.

➢ May provide limited work direction and support to Level I technicians

➢ Knowledge of wireless networking

➢ Installation of primary and peripheral computer and networking hardware, to include Smart Hands support

➢ Good written and oral communications skills with clients and management

➢ Ability to troubleshoot issues using good deductive reasoning skills

➢ Ability to work independently

➢ Support of computer networks, as directed by a Level III technician or service desk support

➢ Can support ticket handling based on client requirement

Thông tin khác

  • Bằng cấp: Khác
  • Độ tuổi: Không giới hạn tuổi
  • Hình thức: Nhân viên chính thức

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ShelbyGlobal Vietnam Company Limited

Who We Are Shelby Management Solution is a unique, inspirational and consistent Human Resource Consulting firm founded in 2012, and headquartered at Bangalore. Our aim is to provide exceptional talents with a solid ethics and competency to think creatively and shape up their career. Our prime role is to act as a catalyst in bringing qualified job seekers and dignified job providers together. To provide unparalleled quality of services for companies to create a competitive edge in the market place is what we strive at. MISSION: "The What" To add value to Organizations and People VISION: "The Why" Inspire and enable best in class organizational development through people capital

402 room, 793/49, Tran Xuan Soan, Tan Hung, Quan 7, Ho Chi Minh City

Qui mô công ty: 25-99

Người liên hệ: Ms. Priya

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