HCM - IT Services Executive/Nhân viên Công Nghệ Thông Tin

I. JOB BRIEF:

Receives and assign requests for IT services, ensure all requests are assigned to the right person. Build the reporting for IT services in order to measure those KPIs, Enforce SLAs by working closely with each member of Helpdesk team.

II. DETAILED JOB DESCRIPTION:

· Having good knowledge of hardware, software.

· Act as a single point of contact for phone calls and emails, ticket system from staff regarding IT issues.

· Assign requests for IT services Team.

· Build the reporting and documents for IT Services.

· Take ownership of user problems and follow up the status of problems on behalf of the user and communicate progress in a timely manner.

· Develop systems for IT services

Requirements of the role:

·         A minimum of 1 years of relevant experience

·         An ITIL qualification preferred

·         Good communication skill & result-oriented

·         Excellent communication skills and telephone manner.

·         Excellent organisational skills

• Bằng cấp: Cao đẳng
• Độ tuổi: Không giới hạn tuổi
• Hình thức: Nhân viên chính thức