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[Viet Thai International] IT Support

Viet Thai International

119-127 Nguyen Co Thach, An Loi Dong Ward, Dis 02, HCMC

Posted date: 12-09-2019

  • Experience

    1 - 0 Years

  • Job level

    Experienced (Non - Manager)

  • Salary


Job Description

1. Main Purpose

- Support and maintain network system/POS system/Telephone system and related to I.T equipment. This includes installing, configuring, diagnosing, repairing, and upgrading all hardware and equipment while ensuring its optimal performance.
- Troubleshoot problem of the office and outlet’s outside, and provide end user training and assistance where required
- The role shall be in working condition of On-call availability for support and sitting for extended periods of time.

2. Challenges

- Aging Server's hardware and IT infrastructure
- Warranty of critical system uptime 24/7
- Development Disaster Recovery Plan

3. Key accountabilities

- Maintain current system and ensure operate stabled.
- Install, configure, test, maintain, monitor POS system, and troubleshoot end user and network hardware.
- Perform on-site analysis, diagnosis, and resolution of complex hardware problems for variety of end users, and recommend and implement corrective solutions, including off- site repair as needed.

- Follow to support/setup operation program/ application requested from users.
- Knowledge about peripheral devices, Printing/Barcode/scanning devices and other products.
- Receive and respond to incoming calls, pages, and/or e-mails regarding I.T operate issues
- Recommend, schedule, and perform desktop computer, hardware and peripheral equipment improvements upgrades, and repairs.

- Other duties as required.

Job Requirement


- College diploma or university degree in the field of computer science and/or 1+ year’s equivalent work experience.
- Degree in information technology, engineering, business administration or equivalent.


- At least 1+ year experience of working
- Ability to operate tools, components, and peripheral accessories.
- Able to read and understand technical manuals, procedural documentation, and Training guides.
- Ability to research into hardware products and I.T issues as required.

Work related skills

- Project management skills
- Client service mindset
- Ability of Writting and speaking English
- Understanding of the organization’s goals and objectives.

Soft skills
- Problem solving skills (Must)
- Self-motivated and directed.
- Clear / efficient written and oral communication
- Effective interpersonal skills and relationship-building skills.

More Information

  • Working time: Permanent

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Viet Thai International

Viet Thai International provides a dynamic and challenging work environment with tremendous opportunities for professional as well as personal growth. Viet Thai International JSC (VTI) was established in 1998 and today has grown into one of the largest consumer marketing and multi-unit retail operators in Vietnam. The Company’s vision is to play a significant part in improving the quality of life for Vietnam’s rising middle class. Over the past decade, VTI has been instrumental in shaping the country’s modern retail and branding environment. This is through a portfolio of Company-owned brands such as Highlands Coffee, Pho 24. Additionally, VTI represents leading international brands including Hard Rock Cafe, Swarovski, ALDO Shoes & Accessories . We are always looking for great people to join our ranks. If you think you have what it takes to join our team, we’d like to hear from you! You can visit www.vticareers.talentnetwork.vn and follow the instructions on how to apply for the position in which you are interested.

119-127 Nguyen Co Thach, An Loi Dong Ward, Dis 02, HCMC


Company size: 3800

Contact person: HR Department

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