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Technical Support Engineer

Talent Trader Vietnam

Lầu 5, 112 Cao Thắng, Phường 4, Quận 3,

Posted date: 16-09-2020

  • Experience

    1 - 4 Years

  • Job level

    Experienced (Non - Manager)

  • Salary

Job Description

· Analyze, diagnose, and resolve complex product issues related to products in multi-tiered application environments

· Troubleshoots and assists customers on product issues via telephone, WebEx, and email

· Keep a detailed log of all the customer interactions in case management tools

· Develop, document, and publish best practice methods, technical white papers, knowledgebase articles, and solutions

· Collaborate closely with team members from support, engineering, and product management to resolve customer issues, advocate product enhancements, bug fixes, provide feedback on important features, product gaps, and supportability matters

· Develops and deliver internal technical training presentations

· Serves as subject matter expert for technical publications and user-community website

· Participate in On-call support on a rotational basis

Job Requirement

Technical Skills

·         At least 2 years of experience in supporting Enterprise Software products

·         Sound knowledge of Linux or UNIX variants and Windows Servers

·         1-2 years of Database experience (MSSQL, Oracle, SQL)

·         1-2 years of experience with troubleshooting network related issues

·         System or Network Administration experience is a plus

Soft Skills

·         Self-motivated and passionate about delivering proactive, responsive, and credible service to customers

·         Strong verbal, written, and interpersonal communication skills with the ability to communicate technical information effectively

·         Capable of working under pressure and multitask in fast-paced environment where priorities can shift quickly

·         Willing to take ownership of customer issue to find the root cause and provide solutions

·         Ability to work effectively in a team environment with a demonstrated ability to build and maintain positive relationships and team objectives

·         Be able to think out of the box

·         Fluency in English is a must

·         Fluency in other languages is desirable 

·         Good knowledge and understanding of any search technology

Education

·         Bachelor degree in Computer Science/Information Technology/Electronics – Telecommunication/Software or equivalent verifiable work experience

More Information

  • Age: Unlimited
  • Working time: Permanent

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Talent Trader Vietnam

Talent Traders are recruitment specialist. Our area of expertise is in placement of vital Mid Management candidates. We bring you tailored and flexible talent sourcing and retention solutions

Lầu 5, 112 Cao Thắng, Phường 4, Quận 3,

Company size: 100-499

Contact person: Ms. Thoa

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