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Kỹ Sư Hỗ Trợ Phần Mềm (IT Support/network Engineer/system Engineer)

First Alliances

Lotte Center, Level 10, West Tower, 54 Lieu Giai Street, Ba Dinh District, Hanoi, Vietnam

Posted date: 22-05-2020

  • Experience

    1 Years

  • Job level

    Experienced (Non - Manager)

  • Salary

Job Description

- Provide excellent customer service to clients who are experiencing technical support problems.
- Follow best practice ticket management processes, ensuring tickets owned are handled and updated timely and every effort is made to make service levels
- Present a positive, effective and flexible contribution to achieving team targets and objectives                
- Meet all personal targets
- Collaborate with other team members to provide high-quality support
- Ensure constant self-development using day to day work, web-based training, and any other available tools
- Attend feedback sessions with Quality Team
- Be part of the Queue
- Monitoring when requested and ensure accomplishment of any additional task requested by the Customer Support Manager

Job Requirement

- 1 year as a minimum of experience in technical or customer support
- Proven knowledge in ONE or more of the following areas: Networking/ Virtualization/ Windows or Linux OS Management/
- Exposure to some types of database and programming languages
- Strong researching, problem-solving and troubleshooting skills
- Adaptability to work independently and part of a team bringing in experts when needed
- Passion for technology and learning
- Interest in virtual machines/ windows server admin
- Ability to communicate and interact effectively, in a professional manner with technical & non-technical staff (both verbal & written)
- Ability to quickly adapt to technology and/or application changes and business delivery priorities

More Information

  • Degree: College
  • Age: Unlimited
  • Working time: Permanent

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First Alliances

Established in 1998, First Alliances is the most well-known as the leading HR consultancy in Viet Nam. We are proud to be the pioneer and constantly contributing to upgrade the Staffing & Recruiting landscape of Vietnam. After approximately two decades in the business, First Alliances has established on nationwide basics with offices based in Hanoi and Ho Chi Minh City. Our reputable in Executive Search and Selection field is highly recognized among MNCs and local giants. First Alliances’ mission is to provide tailored recruitment services to our local and international clients’ ambitions to actively acquire and retain talent. Our well-established database, industry-centric insights, and a dynamic team of well-trained recruitment professionals have enabled us to successfully bring together talented candidates and reputable employers over the last 17 years.

37 Ton Duc Thang, Dist.1

Company size: 100-499

Contact person: HR Dept

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