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IT Support/Network Engineer/System Engineer

ShelbyGlobal Vietnam Company Limited

402 room, 793/49, Tran Xuan Soan, Tan Hung, Quan 7, Ho Chi Minh City

Posted date: 24-09-2020

  • Experience

    1 - 7 Years

  • Job level

    Experienced (Non - Manager)

  • Salary

Job Description

What you’ll be doing:
- Provide excellent customer service to clients who are experiencing technical support problems.
- Follow best practice ticket management processes, ensuring tickets owned are handled and updated timely and every effort is made to make service levels
- Present a positive, effective and flexible contribution to achieving team targets and objectives                
- Meet all personal targets
- Collaborate with other team members to provide high-quality support
- Ensure constant self-development using day to day work, web-based training, and any other available tools
- Attend feedback sessions with Quality Team
- Be part of the Queue
- Monitoring when requested and ensure accomplishment of any additional task requested by the Customer Support Manager

Job Requirement

If you have a positive can-do attitude and enjoy working to targets and problem solving, this could be your big break. You’ll need:
- 1 year as a minimum of experience in technical or customer support
- Proven knowledge in ONE or more of the following areas: Networking/ Virtualization/ Windows or Linux OS Management/
- Exposure to some types of database and programming languages
- Strong researching, problem-solving and troubleshooting skills
- Adaptability to work independently and part of a team bringing in experts when needed
- Passion for technology and learning
- Interest in virtual machines/ windows server admin
- Ability to communicate and interact effectively, in a professional manner with technical & non-technical staff (both verbal & written)
- Ability to quickly adapt to technology and/or application changes and business delivery priorities

More Information

  • Age: Unlimited
  • Working time: Permanent

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ShelbyGlobal Vietnam Company Limited

Who We Are Shelby Management Solution is a unique, inspirational and consistent Human Resource Consulting firm founded in 2012, and headquartered at Bangalore. Our aim is to provide exceptional talents with a solid ethics and competency to think creatively and shape up their career. Our prime role is to act as a catalyst in bringing qualified job seekers and dignified job providers together. To provide unparalleled quality of services for companies to create a competitive edge in the market place is what we strive at. MISSION: "The What" To add value to Organizations and People VISION: "The Why" Inspire and enable best in class organizational development through people capital

402 room, 793/49, Tran Xuan Soan, Tan Hung, Quan 7, Ho Chi Minh City

Company size: 25-99

Contact person: Ms. sushmitha

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