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IT Support(End user support)

Ngoc Nghia Industry - Service - Trading Joint Stock Company

27A Nguyen U Di street, Thao Dien Ward, Dist 2, HCMC

Posted date: 27-04-2021

  • Experience

    3 - 5 Years

  • Job level

    Experienced (Non - Manager)

  • Salary


Job Description


  • Installation and Update software
  • Configure applications
  • Assisting with systems integrations
  • Verify and analyze application backups
  • In charge of planning installations / updating / maintenance operations with external partners
  • Ensure that policies are followed by employees
  • Provide a monthly report of on the general state of applications
  • Knowledge SQL SERVER
  • Knowledge Telephone system (Panasonic, Avaya).
  • Helpdesk current software for end user (iTAX, fingerprint machine,..)
  • Knowledge about Lotus note system in advantage
  • Trainings


  • Identifying and resolving application and infrastructure issues.
  • Complete the ticket application for each intervention
  • Provide user trainning
  • Delivering regular and customized training to teams within the business
  • Provide a monthly report of incidents handled with suggestion to reduce incidents the next month.
  • Basic knowledge of network: IP,VLAN,DNS, IP Phone, Camera
  • Basic knowledge about domain, user, group, policy
  • Knowledge of computer structure and experience in troubleshooting for computers and network.

Job Requirement

  • University degree or higher: Information Technology
  • English: Advance
  • Ability to explain complex ideas to those with limited IT and systems knowledge
  • Listening ability and patience
  • Customer service and relationship management experience
  • Production industry experience
  • Knowledge ERP, Office 365
  • Related skills: communication Skill, verbal and written communication skills, presentation Skill, problem-solving skill, Organizational skill, Decision-making skill, Time management skill

More Information

  • Age: Unlimited
  • Working time: Permanent

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Ngoc Nghia Industry - Service - Trading Joint Stock Company

Ngoc Nghia Industry - Service - Trading Joint Stock Company (NN) is the leading PET converter in Vietnam, specializing in bottle blow-molding, injection molding, and cap compression molding. 

Founded in 1993, NN is now the leading company in PET manufacturing with the most modern and productive PET packaging production lines in Vietnam. At the core of our business, we have achieved a commanding position within the Vietnam market, thus allowing us to proudly state that: one out of every three PET bottles in the market is produced by NN. The success harvested from our core business has allowed NN to diversify to the manufacturing of plastic closures, with a specific focus on compression cap molding.

NN’s reputation has been established and recognized by both local and Asia markets. Our standards are backed by the certification of FSSC 22000 Certification, HACCP Certified, BRC Food Certified inclusive of Cosmetics and Packaging, Halal Certified; therefore, more than 1000 companies from various industries have trusted and chosen NN as their strategic packaging partner.

Our success has been built on quality products achieved through our Research and Development, innovation, and distinctive human resources. Nowadays, NN exports to Asian, and Oceanian markets, having penetrated into demanding markets such as Japan and Australia.

27A Nguyen U Di street, Thao Dien Ward, Dist 2, HCMC


Company size: 500-1000

Contact person: HR Dept

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