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IT Support Analyst

40HRS HR Consulting (Công ty Cổ Phần 40 Giờ)

4B Nguyễn Văn Cừ. Phường Cầu Kho, Quận 1, TPHCM

Posted date: 11-11-2020

  • Experience

    3 - 4 Years

  • Job level

    Experienced (Non - Manager)

  • Salary

    Competitive

Job Description

  • For this specific role, you will be a member of the Service Desk team to handle the Level 1 service management (networking, end-user/workplace engineering services knowledge desirable) using our toolsets such as PagerDuty, Jira, Jira Service Desk, and/or similar Software Asset Management platforms). The Standard Operating Processes, support playbooks, and other ITIL processes will be co-developed in close collaboration with the client.
  • We are seeking an experienced DevOps/IT Support Analyst (24/7) for the Service Operations team and a highly motivated leader who brings a wealth of ITIL Service Management experience and a passion for growing new teams
  • The successful candidate of DevOps/IT Support Analyst will join our Service Management team in Vietnam supporting the SRE (24x7) and other key service management processes for our key Digital Bank client.

Job Requirement

  • 3+ years proved experience of DevOps/IT Support in the Service Management and/or Operation teams
  • Excellent command of English and good communication in Vietnamese when working with cross-functional teams.
  • Following the Operations playbooks to ensure client commitments and SLA s are met, engaging the team culture and work ethic focused on success.
  • Improving the service for the client, through the implementation of best practices and end to end quality approach.
  • Familiar in operations environment of 24x7x365
  • Familiar with the usage of a wide range of toolsets in the cloud environment and third-parties services (Kubernetes/Rancher, Git, etc.), popular Operating Systems (Windows, macOS, Linux) and Android/iOS
  • Familiar with the log analysis and monitoring tools (Grafana, Kibana, etc.)
  • Familiar with databases, concepts of AWS cloud
  • Knowledge of the banking and/or finance sector is an advantage
  • Quick learner with an ambitious and results-driven personality.
  • Work well as part of a team in a fast-paced environment.
  • Commercial experience of continuous delivery, software release, advanced deployment strategies, disposable environments, virtualization.
  • Have a practical, structural mindset and be a quick learner able to adapt to the changes from a fast-growing organization
  • Practical knowledge of agile software development methodologies
  • ITIL process knowledge and Scrum Methodology knowledge
  • IT's degree/certificates or equivalent

More Information

  • Degree: Bachelor
  • Age: Unlimited
  • Working time: Permanent

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40HRS HR Consulting (Công ty Cổ Phần 40 Giờ)

40Hrs was founded in San Jose, California in the early 2000. Today we have a team of bright, talented recruiters that give the firm a balance of experience and breadth of in-depth exposure to the various industries in: administration, finance, manufacturing, engineering, logistics, IT, biosciences and other service sectors. We served our customer needs for all levels of workers.

4B Nguyễn Văn Cừ. Phường Cầu Kho, Quận 1, TPHCM

www.40hrs.vn

Contact person: 40HRS HCM

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