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Infra Engineer

FPT Software

Tòa nhà FPT Cầu Giấy, phố Duy Tân, phường Dịch Vọng Hậu, quận Cầu Giấy, Hà Nội

Posted date: 17-05-2021

  • Experience

    2 Years

  • Job level

    Experienced (Non - Manager)

  • Salary


Job Description

Quantily: 02

  • Work closely with CUSTOMER to understand the operation & support requirements.
  • Receiving and processing the tickets from L1 (local corporate personnel)
  • User's OS response (e.g. environment setting in Windows 10, inquiries on how to use, transfer to the person in charge of the action area, user feedback, etc.)
  • Monitoring System and process all issue from system monitoring
  • Escalating to L3
  • Coordinate with CUSTOMER to troubleshoot and resolve any issue related to the Cloud PC system within the committed SLA, including misconfiguration/corruption of system services.
  • Update existing documents to reflect changes made to the system during operation support.
  • Share with CUSTOMER any changes made to the CloudPC system in advance. All changes will need to be discussed and carried out properly on an agreed schedule through the Change Management process
  • Environment: Citrix, Azure, uCloud, CTOZ
  • Working Hours: 13:00 ~ 22:00 VNT

Job Requirement

  • College graduated or higher in Computer Science, IT, Engineering, or related fileds
  • At least 2+ experience working as an IT infra, system engineer or experience in a similar roles.
  • To have experience working on windows, Linux environment
  • To have experience working on azure in general and azure monitoring
  • To have knowledge about Citrix, VM Ware, ThinC,…
  • To have understand of operation and infrastructure design
  • Good technical understanding of application development approaches and technology is plus
  • Basic in English (Can communicate directly with Customer in basic cases)


  • Salary : up to 1500$
  • Signing bonus up to 20M
  • “FPT care” health insurance provided by AON and is exclusive for FPT employees.
  • Company shuttle buses provide convenient way of transportation for all employees.
  • Annual Summer Vacation: follows company’s policy and starts from May every year
  • Salary review 1 times/year or on excellent performance
  • International, dynamic, friendly working environment
  • Annual leave, working conditions follow Vietnam labor laws.

More Information

  • Degree: College
  • Age: Unlimited
  • Working time: Permanent

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FPT Software

FPT Software – Bring Vietnamese Talents to the World

Ranking in TOP 100 Global Outsourcing and Top 100 Leaders in South East Asia, FPT Software is a Global software company built up from the intelligence of Vietnamese people. With endless growth in scale, expertise and technology, FPT Software offers Global unlimited opportunities of career development to thousands of Vietnamese software engineers. FPT Software helps you to be yourself to develop your capacity as well as achieve your personal goals, within the company’s goals, in the environment of open minded culture, creativity and team spirit.

• Highly capable human resources: 6500
• Global presence: all major IT markets including Japan (Tokyo, Osaka), South East Asia (Singapore, Malaysia, Thailand, the Philippines), Europe (France, German, UK, Slovakia), United States and Australia…
• High quality services: Software Development and Maintenance, ERP Implementation, Quality Assurance Testing, Migration, Embedded Systems…
• Diversified domains: Banking & Finance, Telecoms, Manufacturing, Insurance, Government and Public, Retail, Infrastructure, and IT services and Utilities.
• Big Client & Partners: Leading firms in various domains likes IBM, Oracle, Cisco, Microsoft, SAP, NTT, Hitachi, Canon, Panasonic, Toshiba, Sony, Neopost, Freescale…
• Prize:
“TOP 100 Global Outsourcing” - Global Services (India) & Neo Group (US).
“Top 2 Best IT-Software Place To Work in Vietnam” (by survey of Anphabe & Neilsen Vietnam)

Tòa nhà FPT Cầu Giấy, phố Duy Tân, phường Dịch Vọng Hậu, quận Cầu Giấy, Hà Nội


Company size: 1,000-4,999

Contact person: HR Dept

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