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Helpdesk Engineer


Tầng 5, Tòa văn phòng T26, khu đô thị Times City, 458 Minh Khai, Phường Vĩnh Tuy, Quận Hai Bà Trưng, Thành phố Hà Nội, Việt Nam

Posted date: 27-08-2020

  • Experience

    2 Years

  • Job level

    Experienced (Non - Manager)

  • Salary


Job Description

Role Description

  • Helpdesk engineer main responsible for providing technical assistance and support related to computer systems, hardware, or software. Responds to queries, runs diagnostic programs, isolates problem, and determines and implements solution.
  • Reporting line: Helpdesk Manager


  • Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware.
  • Respond to queries either in person or over the phone.
  • Write training manuals.
  • Train computer users.
  • Maintain daily performance of computer systems.
  • Respond to email messages/service desk ticket for customers seeking help.
  • Ask questions to determine nature of problem.
  • Walk customer through problem-solving process.
  • Install, modify, and repair computer hardware and software.
  • Clean up computers.
  • Run diagnostic programs to resolve problems.
  • Resolve technical problems with Local Area Networks (LAN), Wide Area Networks (WAN), and other systems.
  • Install computer peripherals for users.
  • Follow up with customers to ensure issue has been resolved.
  • Gain feedback from customers about computer usage.
  • Run reports to determine malfunctions that continue to occur.

Job Requirement

Domain Expertise

  • Previous working experience as an IT Help Desk Technician for 2 year(s)
  • In-depth knowledge of computer systems and mobile devices,
  • Hands on experience with diagnosing and resolving basic technical issues
  • Bachelor degree in Computer Science, Information Technology or relevant field

Analytics  Experience

  • Customer-oriented and patient

Individual Skills

  • Excellent communication and interpersonal skills
  • Strong diagnosis and problem solving skill

Mindset &  Behaviors

  • High energy and passionate individual
  • Strong work ethic


  • 13th salary, rewards for achievements, initiatives and good deeds
  • Annual leave: 15 – 20 working days/year and Other leaves/public holidays in accordance with the Labor Law of Vietnam
  • Periodic medical checkup, Health/Social Insurances & Bao Viet Insurance
  • Agile and International exposure working environment, no dresscode (it’s your choice to be confident and comfortable)
  • Training courses: The Company will provide customized training courses according to business needs and upon your request
  • Team building, staff retreats and summer camp for excellent employees’ children
  • Gym area, football club, running club,..

More Information

  • Degree: Bachelor
  • Age: Unlimited
  • Working time: Permanent

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Tên gọi One Mount Group được cho là lấy cảm hứng từ thành ngữ "ba cây chụm lại nên hòn núi cao" đề cập việc hợp tác trên nhiều phương diện giữa 3 tập đoàn tư nhân cũng như 3 tỷ phú hàng đầu Việt Nam.

Tầng 5, Tòa văn phòng T26, khu đô thị Times City, 458 Minh Khai, Phường Vĩnh Tuy, Quận Hai Bà Trưng, Thành phố Hà Nội, Việt Nam


Company size: 100-499

Contact person: Ms Hạnh

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