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Field Service Engineer

RICOH VIETNAM COMPANY LIMITED

17F, Etown Central, 11 Doan Van Bo Street, Ward 12, District 4

Posted date: 09-06-2021

  • Experience

    2 - 3 Years

  • Job level

    Experienced (Non - Manager)

  • Salary

    Competitive

Job Description

  • To perform aftersales service of hardware/software installation, commissioning, on-site training
  • To respond to customer request with good manner of time.
  • Provide on-site training to customers, or internal customers as a specific technical product champion.
  • Maintain levels of performance consistent with Key Performance Indicators
  • Establish and maintain high customer relations to ensure customer satisfaction.
  • Report to Service Manager for all technical activities
  • Other technical related activities

Job Requirement

Experience Requirements:

  • At least 2 years’ experience in copier/ printer / printing industry or relevant
  • Experience in both hardware and software services delivery, maintenance, and consultant
  • Experience working in printing industry is the advantage

Competency:

  • Customer centric, wining spirit mindset
  • Competent in computer and some common office application software.
  • Good understanding and know-how on computer networking, server, database   
  • Strong presentation analytical mind and problem-solving skills, results & quality oriented
  • Work independent and teamwork, willing to travel extensively for business.
  • Possess strong team dynamics and interested in customer care, Dynamic, Persuasive, Resilience, Driven and willing to take on new challenges.
  • Able to communicate in English for basis communications (equivalent B degree)
  • Willing to travel for business extensively for Quality control onsite inspection

More Information

  • Degree: Bachelor
  • Age: 21 - 35
  • Gender: Male
  • Working time: Permanent

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RICOH VIETNAM COMPANY LIMITED

Ricoh named a Leader in the IDC MarketScape for worldwide contractual print and document services. 

Ricoh is empowering digital workplaces using innovative technologies and services enabling individuals to work smarter. For more than 80 years, Ricoh has been driving innovation and is a leading provider of document management solutions, IT services, commercial and industrial printing, digital cameras, and industrial systems

17F, Etown Central, 11 Doan Van Bo Street, Ward 12, District 4

http://ricoh.com.vn

Contact person: HR Dept

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