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[ 200702 ] - Executive (Helpdesk) / IT Division

Công Ty TNHH Bảo Hiểm Phi Nhân Thọ MSIG Việt Nam

Tầng 10, tòa nhà Corner Stone, 16 Phan Chu Trinh, Hoàn Kiếm, Hà Nội

Posted date: 11-08-2020

  • Experience

    2 - 5 Years

  • Job level

    Experienced (Non - Manager)

  • Salary

    Competitive

Job Description

KEY OUTPUTS:

1- IT helpdesk

  • Register all requests to system.
  • Support users on IT-related matters to ensure smooth operation for users.
  • Close cases with requesters’ acceptance.
  • Support users when they cannot fulfill by themselves.
  • Resolve front end IT issues.
  • Make all front-end IT asset, services and vendors ready to support users effectively
  • Deploy security update to front-end IT asset.

2- IT Procurement

  • Procure or dispose all front-end IT devices/services/ accessories/consumable parts/spare parts.
  • Procure/renew all front-end IT service maintenance.
  • Periodically settle for all related vendors.
  • Prepare for IT budget/plan in IT front-end service area.

3- IT Quality Controller

  • Be responsible for maintaining the quality and reliability of IT services.
  • Supporting users effectively in IT service area.
  • Compose IT manual/guides and train IT knowledge to users to reduce support cases.

4- Projects

  • Communicate with all parties involved in project at every project’s milestones.
  • Setup IT facilities for new users/new comers/visitors.

5- Reports

  • Timely summarize, submit all periodical reports (IT weekly, IT Monthly System Incident, IT monthly, Quarterly IT Steering Committee, Monthly attendance, Quarterly Information Security reports…)
  • Timely report all outstanding IT issues to higher managers
  • Timely update and manage related front-end assets.
  • Gather all documents and submit to IT audits.

6- Others

  • As per assigned by superiors and other office work as required by the Company

Job Requirement

QUALIFICATIONS:

·         Graduate in IT at a well-known university

·         Intermediate English.

SKILLS/KNOWLEDGE:

·         High analytical skills

·         Understanding essential concepts on insurance business and operation

·         MCSA or experience with windows servers.

·         Good background on IT support services, infrastructure and security.

·         Good in interpersonal, presentation and communication skills.

EXPERIENCE:

·         At least 2 year experience in IT, in which at least 1.5 year in IT service and 0.5 year in trouble shooting.

·         Experience with front-end management tool (e.g. Manage engine desktop central…)

·         Have experience in automation (e.g. batch file, script or any automatic tools…)

COMPETENCIES:

  • Applying Technical knowledge
  • Being Ethical and Compliant
  • Collaborative Relationships
  • Communicating with impact
  • Customer Focus
  • Developing Self, Direct reports and Others
  • Driving Results
  • Managing Execution
  • Problem Solving

More Information

  • Degree: Bachelor
  • Age: Unlimited
  • Gender: Male
  • Working time: Permanent

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Công Ty TNHH Bảo Hiểm Phi Nhân Thọ MSIG Việt Nam

MSIG Insurance (Vietnam) Company Limited (“MSIG Vietnam”) is a part of the Mitsui Sumitomo Insurance Co., Ltd. network in Japan and a member of MS&AD Insurance Group.


MS & AD Insurance Group established in April 2010 following the alliance of Mitsui Sumitomo Insurance Group, Aioi Insurance Company and Nissay Dowa General Insurance Company, MS&AD Insurance Group is one of the largest general insurers in the world, with presence in over 41 markets globally, 16 of which are in Asia. Based in Japan, MS&AD Insurance Group is active in five business domains, namely domestic Japanese general insurance, life insurance, non-life insurance, financial services and risk-related services.


MSIG Vietnam with 100% foreign wholly owned company is the first Japanese General Insurer in Vietnam with Head Quarter in Hanoi, Branch in Ho Chi Minh City, and Representative Offices in Hai Phong City, Da Nang City and Hung Yen Province.


MSIG Vietnam will market a wide range of non-life insurance products to both enterprises and individuals, including property, marine cargo, motor and engineering.

Tầng 10, tòa nhà Corner Stone, 16 Phan Chu Trinh, Hoàn Kiếm, Hà Nội

http://msig.com.vn/insurance/personal-insurance#home

Company size: 100-499

Contact person: Human Resource

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